Booking Conditions & Cancellation Policy
Rules on the discipline of hotel reservations
- Hotel service is a pension agreement
The hotel service is intended as provision of accommodation only services.
The pension is a special agreement, at the customer's request, for the provision of accommodation and meals, for which a fixed price is established.
- Conclusion of the contract
If the exact period for which you intend to commit the rooms is not specified in the service, the contract is considered concluded for a day. The reserved rooms are available to the customer from 2.00 pm on the day of arrival to 10.00 am on the day of departure.
The reserved rooms that the customer agrees to occupy are at his disposal from 14:00 on the day of arrival to 10:00 on the day of departure, respectively indicated in the booking, unless otherwise agreed.
The customer who booked the rooms is expected until 18:00 on the day of arrival, if his reservation has been made without a deposit. If, however, the reservation is with a deposit, it will be waited until 10:00 on the following day. After the aforementioned terms, in default of the arrival or communication by the customer, the hotelier is entitled to dispose of the rooms.
Minors: Minors under 18 years of age cannot book and stay alone, they can stay with their parents who guarantee their paternity, otherwise if they are accompanied by people outside their family, they must have a written authorization from a parent or legal guardian.
Reservations with Down Payment / Deposit
Unless otherwise agreed between the parties, the down payment / deposit is not less than the equivalent of 30% of the total total stay. The customer loses the deposit when he does not follow up on the booking and therefore does not show up at the hotel to occupy the premises that were assigned to him.
It can be paid by bank transfer, cash, and credit card. For the latter, it will be necessary to contact the management to exchange the forms with which the use of electronic payment is authorized.
In the case of late arrival from the date indicated in the booking, the customer is required to pay the total amount of the booked services that have been reserved for him.
It is possible to insure your deposit through an online insurance that you can find on our website:
In the event of cancellation of the contract by the customer before arrival, the following clauses apply:
- In case of cancellation communicated at least 30 days in advance of the expected arrival date, the deposit can be recovered by the customer within the calendar year from the cancellation for another stay of the same duration to be agreed with the owner of the accommodation;
- For cancellations communicated subsequently, the deposit will be fully retained;
- In case of early departure, the cost of the room will be charged for all the days booked and not used. When the client's stay has been less than that booked, the hotelier can cancel any facilitations granted and, if the stay has been less than three days, request payment of the services carried out on the basis of the à la carte prices. In compensation for the damage caused to the manager, the customer is required to pay a penalty equal to three times the room price, in addition to the payment of the services used.
The balance of the room must be paid upon arrival at the hotel or within 24 hours of the client.
It must be the customer's responsibility to inquire at the time of booking, which means of payment, in addition to cash, are accepted by the hotel. Credit Cards are accepted (VISA, MASTERCARD, AMERICAN EXPRESS, BANCOMAT), Checks (for a minimum stay of 7 days, it is compulsory to notify when booking and present it on arrival), Bank transfer (the same procedures as for check).
Services not consumed in the hotel
If the pension treatment is agreed, no refund or compensation is recognized for the services not consumed in the hotel, even if the client's absences have been announced, unless otherwise agreed between the parties.
Meals included in the pension (if any)
Except for a special agreement, breakfast, lunch and dinner are meant for meals, with the exception of drinks and all that is not included in the day's list. The hotelier is not required to administer meals outside the scheduled times and premises; if this is possible, a price supplement may be applied.
The price of the hospitality services includes the use of the equipment and the ordinary equipment of the rooms, as well as the general services of the accommodation, taxes and services included.
The services and equipment that the customer can optionally use constitute the extra services and equipment and give rise to the application of an additional price (which must be indicated in the "Price communication" and communicated in advance to the customer).
Normally these are extras:
- consumption of bar and mini-bar products (where present)
- meals not included in the pension and half board (if any)
- the service for the consumption of food and drinks brought by the customer;
- phone calls;
- extra beds in the rooms to the standard equipment of the room
The use of irons and equipment for cooking all types of food is prohibited. It is also forbidden to wash clothes and throw waste in the sink and other toilets.
The hotel management may request the cessation or attenuation of abnormal noises which may disturb the clientele, including those deriving from the use of radios, televisions or musical instruments. The customer is obliged to adhere to the invitation addressed to him.
The customer can bring small / medium-sized animals to the hotel, unless previously agreed with the management, which has the right to consent by determining the methods. For more information see the Animals regulation section.
People not staying in the hotel
The customer is not entitled to access people who are not staying in the hotel to access his room, unless explicit consent from the management.
By submitting a booking request via the website, mail, or telephone, the customer accepts the conditions listed above. booking conditions